Patchwork and Quilting Products: Help

Find quick answers to your questions below...

Our telephone numbers are Studio 0116 2247419 or Sues mobile 07910061001

Yes we do ship overseas.

Postage is charged by the weight of the article so there is no standard postage.

Myhermes courier can take up to 7days to reach you.

We are based in Leicester but we are a online store only.

If you are not happy with the product we will refund as long as the product is in the same condition as when posted out to you. Refunds can take up to 14days to process. We will not issue refunds or replace fabric if you fabric has not arrived in the post until after 30days. We do not give a refund on kits that you have asked us to make up for you.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?